Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. For larger furniture items, our specialized white-glove delivery team will contact you within 48 hours to schedule a convenient delivery window.
What is your return policy for bedding and linens?
We offer a 30-day sleep trial on all bedding. If you are not completely satisfied, you can return unwashed items in their original packaging for a full refund.
Do you offer international shipping?
Currently, DUSK ships to the contiguous United States, Canada, and the United Kingdom. Shipping rates and delivery timelines vary by destination and will be calculated at checkout.
How should I care for my DUSK products?
Each product comes with a specific care label. Generally, we recommend washing linens in cool water with mild detergent and avoiding high heat in the dryer to preserve the integrity of the natural fibers.
Are your materials sustainably sourced?
Yes, we are committed to ethical production. Our cotton is OEKO-TEX certified, meaning it is free from harmful chemicals, and our wood furniture is crafted from FSC-certified sustainable timber.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.